A 10-week public consultation is to be held by the Advertising Standards Authority (ASA) and the Committees of Advertising Practice (CAP) about the advertised speeds of competing broadband services and whether they differ from real user experiences.
It has been reported that Research commissioned by the ASA has led CAP to believe that tougher standards need to be imposed on broadband providers to make them clearer, more transparent, and more realistic about exactly what they are offering, and what consumers can realistically expect from their services.
Also, since big changes in technology and the tech marketplace can happen quickly, and the current guidance on broadband advertising was introduced back in 2012, the advertising regulators think that it’s now time for the guidance to be updated.
Continue reading “Broadband Speed Claims To Be Examined”
Last week Ofcom (the telecoms regulator) announced that BT has agreed to legally separate from Openreach, which owns and operates the UK’s broadband infrastructure.
Why The Split?
Through Openreach, BT owns (and is responsible for providing) the vast majority of the UK’s telecoms network infrastructure, not just for itself, but also for any competitors such as TalkTalk, Sky, and Vodafone (and BT’s own retail arm). This has led to competition problems, and rivals have argued that, since BT has a third of the country’s broadband market, a company from its own group should not be providing the infrastructure Continue reading “BT to Separate From Openreach”
BT Broadband has the dubious honour of making it to the Christmas no.1 spot…for customer complaints. Figures from Ofcom the 3rd quarter of 2016 make grim reading for BT and for other Broadband companies that it owns.
How Many Complaints?
BT unfortunately tops Ofcom’s list with an eye-watering 36 complaints for every 100,000 customers. To put it in perspective, that is nearly double the industry average figure of 20 per 100,000 customers.
Bad News For Plusnet and EE Too…
Continue reading “BT Broadband Christmas No.1 For Complaints Says Ofcom”